The first contact is too often neglected in the context of a commercial collaboration. Introducing yourself, knowing how to say yes, knowing how to say no, are all structuring moments in customer relations. Oral and written expression are major assets, all the more so when it takes place in several languages. Image & Business gives you the keys.

 

• Oral expression (telephone, physical)

• Written expression (writing emails, replies, etc.)

• Front office physical reception

• Self-presentation ..