Our approach, like the advice we provide, is structured according to steps that have been proven and which focus on meeting your needs in a comprehensive but also detailed manner.

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Business part

Step 1: first meeting to collect your needs

Step 2: mystery visit of your structure

Step 3: analysis (ethnographic, astonishment report, etc.) and detailed diagnosis

Step 4: recommendations explained and detailed during a second meeting

Step 5: implementation of recommendations (training, events, communication tools, strategy, etc.)

Step 6: creation of communication supports as needed

Step 7: monitoring and control of the implementation

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Communication part

Step 1: first meeting to collect your needs

Step 2: detailed analysis and diagnosis

Step 3: definition of a communication strategy

Step 4: recommendations explained and detailed

Step 5: implementation of recommendations

Step 6: creation of communication supports as needed

Step 7: monitoring and control of the implementation